Bright Start 529 College Saving Plan accessibility statement

TIAA recognizes the importance of providing a website that is accessible to everyone. To that end, we continuously improve the experience(s) to satisfy the Worldwide Web Consortium’s Web Content Accessibility Guidelines (WCAG) 2.1 level AA. We strive to make content accessible to a wide range of people with disabilities that include accommodations for blindness and low vision, deafness and hearing loss, limited movement, speech disabilities, photosensitivity and cognitive limitations.

Accessibility on our site

This statement is meant to provide an overview of some of the accessibility concepts we are including, and features we are implementing, to help clients with disabilities navigate and utilize the BrightStart.com website. These features—which incorporate key concepts of web accessibility into our site design—are meant to help improve accessibility in a variety of contexts, including, but not limited to, navigation for screen readers, keyboard navigation, text-only browsers and use of multimedia content.

Portable Document Format (PDF)

Our site makes use of Portable Document Format (PDF). Certain documents on this site are available only in this format, which requires you to download and install the Adobe Acrobat Reader software. This software is free of charge.

Videos

We generally offer synchronized closed captioning on our website and mobile app with requested transcripts if not initially included.

Third-party hosted content

Our website may include content that is hosted by third parties. Although this content is outside of our controlled codebase, we actively encourage our partners and vendors to comply with generally recognized guidelines for website accessibility.

Common abbreviations

We use common abbreviations on our website. You may be able to configure your screen reader’s dictionary to pronounce them correctly.

Standards

  • WCAG 2.1
  • Conformance Levels A and AA
  • Automated and manual testing
  • Ongoing improvements and testing
  • Vendor reviews and testing
  • Development cycle process

Need assistance?

The best way for you to get assistance with opening or managing your Bright Start 529 College Savings Plan account is to call us: 1-877-432-7444. For those with a hearing impairment, please contact us at the number above via a relay service.